GENERALITIES

In order to apply this exchange and / or return policy (whether or not the packaging has been opened), the product to be exchanged or returned must be in the same condition as at the time of purchase, that is, without showing alteration or damage and include all its parts, accessories, manuals, warranties and in its original packaging.

The exchange and / or return policy will be governed according to the following process:

These policies are not exclusive nor should they be understood or used as opposed to the warranty conditions handled by each supplier.

1. To validate the guarantee of products sold through Online Chiapas, it is essential to have the purchase verification email sent by Online Chiapas. The guarantee will be written on your referral or invoice, or through the policy of the supplier or manufacturer, where you will establish the warranty time according to the product and each supplier. OnlineChiapas will not be responsible for sending the invoice or guarantee by the Store or Supplier. IMPORTANT: IT IS REQUIRED TO SUBMIT THE ORIGINAL RECEIPT, AS WELL AS AN OFFICIAL IDENTIFICATION IN FORCE TO MAKE CHANGES AND / OR RETURNS.

2. In cases where the damaged product cannot be replaced, repaired by the manufacturer or supplier, is sold out or has been discontinued by the manufacturer, Online Chiapas will offer a product alternative of the same value / price as the original product or refund.

3. Defects or damage to the product, caused due to improper use or manipulation of the material or wear caused by abnormal use thereof, will void the warranty offered by the Store or Supplier.

4. Damage to the products caused by a lack of knowledge of the handling or functions of the product will void the warranty offered by the Store or Supplier.

5. For any manufacturing and operation defect that products purchased through Online Chiapas have, the manufacturer is solely responsible for them. Online Chiapas will only act as a facilitator in the process of the guarantee.

6. The validity of the guarantee will take effect from the day of delivery of the order according to the supplier's policies.

7. A claim may not be submitted for the warranty offered by the Store or Manufacturer, if the product has been improperly handled by persons not authorized by the manufacturer.

8. The warranty offered by the Store or Manufacturer will not be valid for reasons beyond the operation of the product, such as sudden voltage changes, use of improper accessories or not recommended by the manufacturers, liquid spills, fire, abuse in the handling of the product , due to natural wear of some materials in the product composition.

9. It is not responsible for software in the equipment, de-configurations of any kind, damage caused by viruses, incompatibility or breach of the minimum conditions of use of any specific software.

10. The guarantee offered by the Store or Manufacturer will not be applicable in any case for incompatibility with any software and / or hardware.

11. The response time to your warranty will be 15 business days once Online Chiapas has received the properly integrated product file.

 

RETURN

Return mechanics

The customer must contact the Customer Service area to start their product return request. The satisfaction of these requests will be at all times subject to compliance with the provisions of this policy and the terms of Online Chiapas in general.

The product (s) returned by the Purchaser must invariably be in good condition, accompanied by the original proof of the purchase made and, where appropriate, the invoice that the store has issued. In case of not having any of the requirements indicated above, Online Chiapas will not make the respective refund.

For its part, Online Chiapas will send an email confirming the receipt of the request, informing the necessary requirements to make the return valid.

In case of doubts or comments, you can contact the Customer Service Center at (961) 1183470 or by email at onlinechiapas@gmail.com where one of our executives will indicate the steps to schedule the collection of merchandise. The return will be subject to the time and type of product in question.

 

 

Types of return:

1. Refund to credit or debit card: The Buyer may request payment of the amount of the returned product, to the credit or debit card with which said product has been paid.

2. Bank transfer: The Buyer may request a refund by bank transfer for the total purchase.

 

CHANGES

The Buyer must contact the Customer Service area to initiate their request for physical merchandise exchange. The satisfaction of these requests will be at all times subject to compliance with the provisions of this policy and in the terms of Online Chiapas in general, for its part Online Chiapas will send an email confirming the receipt of the request, informing the necessary requirements to make it valid the change.

The product (s) returned by the Purchaser must invariably be in good condition, accompanied by the original proof of the purchase made and, where appropriate, the invoice that the store has issued. In case of not having any of the requirements indicated above, Online Chiapas will not make the respective change

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Exchange mechanics: In case the physical change of the product is requested, the Buyer must indicate the reason for the change and the specifications of the requested product. If the change proceeds, the merchandise will be sent to the address that the Buyer requested in the original purchase order. The returned product must be, at the discretion of Online Chiapas, in perfect condition, along with its original packaging and label. In no case will physical changes be made with respect to those products referred to in the "General Restrictions" section.

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Only in case the change is a new product can be sent free of charge to the Buyer. On the contrary, if the change is attributable to the Buyer, the costs, expenses and other expenses for shipping will be borne by the Buyer.

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Once the product is received by Online Chiapas, within the next 15 business days and its integrity is validated, as well as its components, the Buyer will be notified via email and the product that replaces the order will be sent, being this of equal or similar characteristics and cost, being able to be even of a more recent or better model.

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REQUIREMENTS

To make a change or a product return, the following information will be requested, which can be sent by Email, Chat or by Telephone:
 

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In this same case, Online Chiapas may request photographs to verify the physical condition of the product.

 

Products that the buyer returns to Online Chiapas must:

1. Be in the same condition as it was received and include all its parts, accessories and original packaging.

2. It must have no harm.

3. It must not have been used as long as there is no damage.

4. The delivery of the merchandise to be returned will be made solely and exclusively by courier, once Online Chiapas provides the guide to make the shipment.

 

PERIOD

The request for return and clarification must be made within the first 5 business days after receipt of the order, once the term of 5 days has elapsed, no request for exchange or refund will proceed.

 

The time to receive the product or products that replace the returned product, will be subject to the availability and response time of our suppliers and the times of the courier.

 

 

In case of exchange or return who is charged the guide ?:

 

Charges for changes and / or returns will be subject to the following:

 

If the product is incomplete, the discount of the missing product cost will be applied to the store.

If the product damaged by courier will be made the total discount of damaged products will be applied to the courier.

If the product damaged by poor packaging will be discounted order commission and shipping cost will be applied to the store.

If the product does not meet specifications, the order commission discount and shipping cost will be applied to the store.

If the customer wants to return it but if it was the product that he bought, the discount will be made, discounting two shipments will be applied to the consumer.

 

 

REFUND

To make a refund, the following information will be requested, which can be sent by Mail, Email, Chat or via Telephone:

 

Requirements

1. Number of order

2. Properly integrated file

3. That the product subject to the return has been received by Online Chiapas.

4. Reason for return
    

In the case that the return of the product is necessary, the conditions of the product will be evaluated by Online Chiapas before proceeding with a possible refund.

 

Confirmed the receipt of the refund request will proceed to the process of review, the receipt of the request does not imply the authorization of the refund.

 

Reimbursement requests will be analyzed and the client will be notified both in cases of proceeding and in cases of non-reimbursement of the refunds and / or the reasons.

 

The shipping costs for the return of the product will be borne by the person in charge based on the table shown in the section

 

 

TIME

The estimated times for processing a Refund once authorized are the following:

In refunds to credit or debit cards, the waiting time for the refund to be reflected will be subject to what is established by the issuing bank.

 

In credit or debit card refunds, the waiting time for the refund to be reflected will be subject to the provisions of the issuing bank

1. Payment with Internet Banking 5 business days.

2. Bank Deposit 5 business days.

 

GENERAL RESTRICTIONS

No changes or returns will be made to: lingerie, chocolates, perishable items * and merchandise damaged and / or worn by common use. Nor will changes and returns of special orders be made ** (products that are not in the usual Online Chiapas catalog but have been stocked at the customer's request).

 

No changes or returns will be accepted on items that show signs of tampering or alterations.

 

If the product purchased does not work properly and was reported within the first 5 days of receipt, the customer and Online Chiapas must be subject to the product review and repair. In case it is not possible to repair the product, it will be appropriate to refund the product purchased.

 

 

The exchange or return will be appropriate as long as the product received by the Client has been delivered by Online Chiapas in a package other than the original factory.

 

 

* The exchange or return will be appropriate as long as the product received by the Client has been delivered by Online Chiapas in conditions that prevent its consumption due to poor packaging or if the expiration date is expired.

 

 

** The exchange or return will be appropriate as long as the product received by the Client has been delivered by Online Chiapas broken or damaged due to bad packaging